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PRIVACY & COOKIES POLICY

INNERTECH GATES – PRIVACY AND COOKIES POLICY

(Last updated: September, 2026)

1. Our Commitment to Privacy

Innertech Ltd, trading as Innertech Gates, respects your privacy and is committed to handling personal information responsibly.

We collect, use, store and disclose personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

2. Information We May Collect

We may collect personal information including:
 

Contact information.

  • name;

  • address;

  • email address;

  • telephone number;

  • business name.
     

Service information.

  • property address;

  • gate and automation system details;

  • service history;

  • photographs of gates or equipment;

  • access requirements;

  • technical information relating to equipment installed or serviced.

 

Transaction information.

  • quotations;

  • invoices;

  • payment records;

  • account information;

  • purchase history.
     

Website information.

When you use our website, we may collect information such as:

  • IP address;

  • browser type;

  • device information;

  • pages visited;

  • time spent on the website;

  • referring website; and

  • other website usage information.

3. Why We Collect Information

We may collect and use personal information to:

  • respond to enquiries;

  • prepare quotations;

  • provide goods and services;

  • schedule appointments;

  • carry out servicing and repairs;

  • process payments;

  • manage customer accounts;

  • communicate with customers;

  • administer warranties;

  • maintain service records;

  • recover unpaid debts;

  • comply with legal obligations;

  • improve our services and website; and

  • send marketing communications where permitted by law.

4. Service Records

Because gate automation systems often require ongoing servicing, maintenance, fault diagnosis and warranty support, Innertech may retain records relating to:

  • equipment supplied;

  • equipment installed;

  • technical configurations;

  • service history;

  • repairs;

  • maintenance;

  • replacement components; and

  • photographs of work undertaken.

These records may assist us in providing future services.

5. Credit and Debt Collection

Where you apply for credit or fail to pay amounts owed to us, we may collect, use or disclose relevant information for the purposes of:

  • assessing creditworthiness;

  • enforcing contractual obligations;

  • recovering debts; and

  • engaging professional advisers, debt collection agencies or legal representatives.

We will only do so where permitted by applicable law.

6. Disclosure of Information

We may disclose personal information to third parties where reasonably necessary to provide our services.

This may include:

  • employees and contractors;

  • suppliers;

  • manufacturers;

  • payment providers;

  • IT service providers;

  • professional advisers;

  • debt collection agencies;

  • insurers; and

  • government authorities where required by law.

We do not sell personal information to third parties.

7. Payment Information

Payments made through our website may be processed by third-party payment providers.

Innertech does not intentionally collect or retain full credit card numbers or sensitive payment credentials unless specifically required and securely handled through an approved payment system.

Customers should review the privacy policies of third-party payment providers where applicable.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • improve website functionality;

  • remember preferences;

  • analyse website traffic;

  • understand how visitors use our website; and

  • improve our services and marketing.

You can usually manage or disable cookies through your browser settings.

However, disabling cookies may affect the functionality of some parts of the website.

9. Marketing Communications

Where permitted by law, we may send you information about:

  • servicing;

  • maintenance programmes;

  • new products;

  • automation upgrades;

  • promotions; and

  • other Innertech services.

You may unsubscribe from marketing communications at any time.

10. Security

We take reasonable steps to protect personal information against:

  • loss;

  • misuse;

  • unauthorised access;

  • modification; and

  • disclosure.

However, no internet transmission or electronic storage system is completely secure.

11. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of information that you believe is inaccurate.

Requests should be directed to:

Privacy Officer
Innertech Ltd t/a Innertech Gates
office@innertech.co.nz

12. Retention of Information

We retain personal information only for as long as reasonably necessary for:

  • providing services;

  • maintaining business and technical records;

  • administering warranties;

  • complying with legal obligations; and

  • resolving disputes.

13. Changes to this Policy

We may update this Privacy Policy from time to time.

The current version will be published on our website.

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